Understanding Our Cancellation Policy: It's About More Than Just Money!

Hey there, lovely clients!
I wanted to take a moment to chat about our Cancellation and No Show policy and why it's in place. I totally understand that things happen, life gets in the way, and sometimes appointments need to be rescheduled. I get it!
However, as a small business operating on an appointment-only basis, every slot on our schedule is precious. When someone cancels last minute (or doesn't show up at all!), it means that time is lost – time that could have been used to help another client.

Think of it like this: we've reserved that special time just for you, and we've turned away others to ensure you have our undivided attention.

Why the $30 Cancellation Fee?

The $30 cancellation fee helps us cover the costs associated with a missed appointment. These costs include:

• Lost revenue: When a client cancels without enough notice, we lose the opportunity to fill that appointment slot.
• Staff time: The team prepares for each appointment, and a no-show means that time and effort go unused.
• Operating expenses: Even when an appointment is missed, we still have ongoing expenses like rent, utilities, and product costs.

No-Shows

Please note that failure to show up for your appointment without any notice will result in a fee of 100% of the service cost.

I’m All About Flexibility!

I truly value your understanding and cooperation. I know emergencies happen, so I always try our best to be flexible and accommodating. Just give as much notice as possible, and I’ll happily work with you to reschedule your appointment.

How to Avoid the Fee:

Provide at least 24 hours' notice if you need to cancel or reschedule.
Take advantage of our reminder system (texts, emails, etc.)
Communicate with us! I’m always here to help.
Thanks so much for your continued support! I appreciate each and every one of you.

Warmly,
Lucille Campbell 

aka #piercedwithluce